Privacy Policy

1. About this policy

This Privacy Policy applies to chinadreamtrip.com and the travel services offered through this website. In this policy, “we”, “us” and “our” mean the operator of this website. It explains what information we handle and the choices available to you.

Questions about this policy or your personal information can be sent through our Contact page.

2. Information we collect

Depending on how you use the website, we may collect:

• Identity and contact information, such as your name, email address, telephone number and country or region.
• Booking information, including traveller names, itinerary preferences, accommodation needs, special requests and information needed by travel suppliers.
• Transaction information, such as order value, payment status and payment reference. Full card details are normally processed by the selected payment provider rather than stored by us.
• Communications, including enquiries, feedback and support requests.
• Technical and usage information, such as IP address, browser, device, pages viewed, referral source and cookie identifiers.

3. How we use information

We use personal information to:

• respond to enquiries and design requested itineraries;
• confirm, manage and deliver bookings;
• coordinate with hotels, transport providers, guides and other suppliers;
• process payments, refunds and booking records;
• operate, secure and improve the website;
• send service messages and, where permitted, marketing communications;
• detect fraud, enforce our terms and comply with legal obligations.

Our legal basis will depend on the activity and may include performance of a contract, steps requested before a contract, consent, compliance with law, and our legitimate interests in operating and improving our services.

4. When we share information

We may share relevant information with travel suppliers that are needed to fulfil a request or booking, including accommodation providers, transport operators, local guides and activity providers. We may also use payment, hosting, analytics, communications, security and professional service providers.

We may disclose information where required by law, to protect travellers or our services, or in connection with a business reorganisation. We do not sell personal information for money.

5. International transfers

Travel arrangements often require information to be sent to suppliers in countries other than the country where you live. Privacy laws in those destinations may differ. Where required, we use appropriate contractual, organisational or other safeguards and share only the information reasonably needed for the service.

6. Cookies and analytics

The website may use essential cookies for functions such as security, preferences, checkout and session management. With consent where required, we may also use analytics or marketing technologies to understand website performance. Browser controls can be used to block or delete cookies, although some features may then work differently.

7. Retention and security

We keep information only for as long as reasonably needed for the purposes described above, including booking administration, customer support, accounting, dispute handling and legal compliance. Retention periods vary by record type.

We use reasonable technical and organisational safeguards. No website or transmission method can be guaranteed completely secure, so please use care when sending sensitive information.

8. Your rights and choices

Depending on your location, you may have rights to request access, correction, deletion, restriction, objection or portability of your information, and to withdraw consent. You may also unsubscribe from marketing at any time and may have the right to complain to your local data protection authority.

To make a request, use our Contact page. We may need to verify your identity before completing it.

9. Children, external links and changes

Bookings for children must be made by an adult authorised to provide the required information. Our website may link to third-party websites with their own privacy practices, which we do not control.

We may update this policy when our services, suppliers or legal obligations change. The date at the top identifies the current version.